Negative reviews are destroying your business.
Don’t believe me? Here’s why!
#1 Customers don’t call businesses with bad reviews.
When you go online to search for a local business, you NEVER call the ones with bad reviews! It’s human nature. We trust what we see and choose to call the businesses that other people can vouch for.
When we see 1, 2 or even 3 stars on a business…our warning triggers go off. Avoid!! And we keep looking down the list.
This can quickly kill a local business in only a few short months. Bad reviews and negative feedback are hard to overcome.
#2 No reviews are just as damaging as bad ones!
Maybe you don’t have ANY reviews, so you think you’re immune from the problem. Wrong again.
Our brain quickly scans through the search results and picks the BEST business, not the one no one has bothered to comment on. It’s not necessarily bad, but it isn’t good either.
We assume the business is new, closed, or just really un-exciting…so we keep moving.
#3 You don’t rank as high on Google with negative reviews.
Google algorithms are trained to look at reviews. While we don’t know the exact percentage, we do know that higher review numbers lead to higher rankings.
That’s because Google wants to give the BEST search results. They will prioritize a highly ranked business every time. And it isn’t just the star rankings. The business with MORE reviews overall and more RECENT reviews will rank higher than those that only have 1 or 2 total.
Google sees it as a popularity contest and they want to show the best result to keep their users happy.
#4 Competitors with positive reviews will win, every time.
This is the hardest thing to accept. You might have the best product, the best service, even the best prices…but your competitor with a better online reputation (i.e. more positive reviews) will get the phone calls.
It hurts to see it happen, but you CAN fix it. (And fast, too.)
How To Fix It…Quickly!
First you need to know where you stand. Fill out the information below for a 30 second scan of your online reviews. Our system will INSTANTLY deliver a personalized report showing what customers are saying about you on some of the most popular review sites.
Next? Do some quick competitive research. Google your service and city name (example: Chiropractor Little Rock, AR). Take a look at how many reviews your competitors have and how you compare.
Finally? Get help!! We specialize in helping small businesses improve their online reputation. In fact, we guarantee 5 star reviews from your customers in 60 days or less.
Give us a call at (501)547-8107 to find out how we can help or check out the details on our Agency Feedback service here.
No more lost business. No more struggle. Call us today and let us help!