How To Create An Automatic Response To Facebook Messages

Today I have a short and simple trick to share with you!  Do you worry that someone will send you a Facebook message and you’ll miss it?  Or it will take you too long to respond and you’ll look unprofessional?  Did you know that you can have Facebook send an automatic message on your behalf INSTANTLY?  Today I’ll show you how!

For some businesses, being available instantly on Facebook is important.  But for others, it’s nice, but may not be your main communication tool.  For example, I have systems in place to make sure email is checked quickly but not Facebook.  So I would prefer someone to email me over sending a Facebook message.

So here’s what I do and demonstrate in the video below.  Simply go to the Facebook Page Settings (this only works for messages to a business page) and then click Messaging on the left.

Scroll down to the Response Assistant and write a short message that will instantly be sent when someone messages your page.  Mine simply asks that someone email me!  You might prefer an email, a text, a phone call or even just give them a heads up to how long it might take you to respond.

Remember you can download the Pages app and Messenger app for your phone to get instant notification of messages too!

This is just another way to help you give quick response to customers and prospects even if you’re not a Facebook addict!  😉 Need help getting prospects to see you on Facebook?  Check out our Mega Posts service for daily Facebook content or Effortless Leads to learn how to use Facebook Ads!

If you enjoyed this article, get the Insurance Marketing Calendar (it's free)

Thanks!  Please check your email to download the current Insurance Marketing Calendar!

About The Author

Robyn Sharp

Robyn Sharp is an insurance marketing expert (and former agency owner). She specializes in Facebook content creation & marketing for P&C insurance agencies. Robyn has been a featured contributor to Exclusive Focus, PropertyCasualty360, IndependentAgent, and other insurance publications.